Support

Most problems are one of the six below. If yours isn’t, email support@snapconvert.app with your phone model and Android version.

A guest can’t join my party

Both phones must be on the same Wi-Fi network or on the host’s hotspot. Mobile data on one phone and Wi-Fi on the other won’t work. Some public and office networks block phones from talking to each other; try a home network or a hotspot. If a VPN is on, switch it off for the party.

One phone sounds early or late

Give it ten seconds after joining to settle. If it’s playing through a Bluetooth speaker, the speaker adds its own delay. Open Settings, then Audio sync, on that phone and trim it by ear until it lines up with the others.

My speaker doesn’t appear

soundParty shows the speakers your phone has paired with; it doesn’t pair them itself. Tap “Add a speaker” to open your phone’s Bluetooth settings, pair the speaker there, and come back. If you denied the Nearby devices permission, allow it in your phone’s Settings, then Apps, then soundParty, then Permissions.

The app says my speakers can’t play together

That’s the app being straight with you. Playing on several Bluetooth speakers needs an Auracast phone with Auracast speakers, a Samsung phone with Dual Audio, or speakers that link to each other. If you have none of those, start a party across several phones and give each phone its own speaker.

A YouTube video won’t start for guests

YouTube’s player doesn’t allow autoplay on phones, so each person taps the red play button once. After that soundParty keeps everyone in step. If someone taps “Watch on YouTube” they leave the party player; come back to soundParty and tap “Watch along”.

No ad is available, so I can’t unlock a feature

Ads come from Google and sometimes none is available for your region at that moment. Check your connection and try again a little later. Your progress so far is kept.